Frequently Asked Questions

For now, you can only view prices for products that are in stock. The prices will be listed only when inventory is in stock.

Domestic orders take 3 to 7 days to deliver from date of dispatch. The tracking number
shall be emailed to you. Do check your email for alerts before reaching out to us.
International orders could vary from 7 to 21 days to deliver. This is dependent on the operator we
choose for your dispatch. The shipping rates listed for your country take into account the cheapest option to ship
( not necessarily the fastest). We use India Post, DHL and Aramex for most of our international shipments. If you need assistance with faster delivery,
do reach out to us over email ( rangyatra24@gmail.om) for us to provide you alternatives with additional shipping costs

We make sure to give a realistic estimated delivery time for all our orders. Unfortunately, with thecomplex logistics involved, it is sometimes impossible to avoid delays, especially when materials arebeing shipped across the country and back. However, we make sure we keep our clients informedwhenever a it seems a delay might occur.

Please send us an email with the product that you are interested in and we will help you with thecheck out process. We haven’t been able to activate all countries for check out yet. So do bear with us.

We will accept refund requests only on account of damage, such as visible cracks or large scratches that have affected the artwork However, such refunds will be processed only if brought to our notice within 48 hours of receiving the product.

To be eligible for refund, photographs of the damage must be shared and the product must be shipped back to us. Replacement will be offered only if the said product is in stock. Else a refund will be processed when we receive the damage good back. For International buyers only cost of product will be refunded.

Should we disagree on the reason for requesting a refund; the client will need to bear the cost of shipping the product back to us. We will refund the cost of the product only. No replacements will be offered for such cases

Please note that because this is a hand crafted product there will be minor inconsistencies. We will not entertain any refunds on account of this, as these are characteristic to all handmade goods. Zoomed in photos of small spots and marks will not